Coca-Cola Amatil (CCA)
By partnering with Coca-Cola Amatil (CCA) to deliver
a new facilities management (FM) operating plan,
Spotless is reducing client costs while lifting customer
service and safety standards. As recognition of the
FM team’s efforts, Spotless was awarded CCA’s 2011
‘Supplier of the year’ in the Business Services category.
CCA required increased visibility of its FM spend
and works activity. Spotless and CCA set out to
design a solution that would deliver tangible client
improvements in terms of time, quality and cost.
Through client collaboration Spotless was able to
redefine CCA’s standards and introduce lower costs.
Within two months of commencing FM operations
in a NSW pilot program, FM spending savings were
evident across CCA’s operations.
Spotless provides management information to CCA
on a monthly basis. Using its national contact centre,
Spotless is using key performance indicators and
metrics to work with CCA to drive improvements
in FM expenditure and service outcomes.
All work
orders are logged, right down to the number of hours
required, providing CCA with enhanced transparency
of its total FM spend.
Spotless uses this data to deliver immediate cost
savings by rectifying causal factors and scheduling
planned and reactive maintenance activity. The
Spotless direct service delivery model is also
providing further cost savings and simplification with
fewer subcontractors required.
A client portal using the latest technology tracks
contract workflow management and checks job status.
Service quality is improved and measured through
contract key performance indicators.
Spotless is also ensuring health and safety standards
by applying its safety support processes to improve
operational health and safety compliance within
CCA sites.
Further cost savings and operational benefits will
be rolled out across CCA’s other facilities, reflecting
the client’s strategic partnership approach.
By focusing on CCA’s required outcomes and by taking a
longer term view, Spotless can re-define maintenance
expenditure and assess life-cycle costs rather than
simply maintain assets on a short term basis.
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- Spotless expects to deliver significant cost savings by aggregating facilities
management services for sites across Coca-Cola Amatil’s Australian operations.
- Through client collaboration Spotless was able to redefine CCA’s standards and introduce lower costs.
- The Spotless direct service delivery model is also providing further cost savings and simplification with fewer subcontractors required.
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