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Spotless Case Studies

The art of rapid response

Australian Defence Force

We’ve been supporting the Australian Defence Force (ADF) for the past 30 years – providing up to $400 million worth of services every year. As you’d expect from an organisation with such exacting standards, the ADF’s demands are high.

So high in fact, that we’re measured against no fewer than 69 rigorous compliance indicators, 111 performance indicators and 840 individual KPIs a month. We meet them of course – but it’s a punishing schedule.

Spotless Contract Manager, Mal Burchett, understands the strategic challenges involved in running efficient and effective defence facilities and operations, "For us it's all about rapid response; our innovative and flexible approach means we can support the highest level of Defence readiness".

In Queensland alone, Spotless has a team of 500 providing garrison support and maintenance functions to Queensland’s Defence Support Group.

Because of the geographically diverse nature of the state, and the fact that it’s home to the Navy, Army and Air Force, the scale and diversity of our services presents a complex logistical feat.

Each year, we:
  • Deliver more than 850,000 meals to mess halls and troops training in the field.
  • Maintain 35,000 hectares of defence land.
  • Clean 12,000 buildings – from administration offices to kitchens, hospitals, gyms and even kennels.
  • Watch over high and medium level security facilities, baggage and freight.
  • Conduct fire hazard reduction burning.
  • Respond to 37,000 requests for urgent maintenance works.
Spotless is more
Managing a range of garrison support and comprehensive maintenance services, Spotless is one of the largest contractors to Australia and New Zealand Defence.
CASE STUDY SNAPSHOT
  • Each year, we deliver more than 850,000 meals to mess halls and troops training in the field.
  • Because of the geographically diverse nature of the state, and the fact that it’s home to the Navy, Army and Air Force, the scale and diversity of our services presents a complex logistical feat.
  • We’re measured against no fewer than 69 rigorous compliance indicators, 111 performance indicators and 840 individual KPIs a month.
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