Health Sector

Under ever increasing pressure to meet budgets, and achieve cost savings whilst maintaining high standards of service, public healthcare providers in New Zealand are turning to outsourced management solutions for the supply of non clinical support services.

Healthcare providers must meet increasingly high standards of clinical excellence and compliance, which puts pressure on limited resources and budgets. Managing resources and budgets to secure the best clinical and patient outcomes requires focus and specialisation.

Every year Spotless delivers more than 1.5 million hours of non-clinical support services to over 45 healthcare facilities in New Zealand.

Spotless is core to quality healthcare. Catering, cleaning, laundry, ward support, facility maintenance, grounds management and security are essential to the successful operations of any healthcare facility. For the past 30 years, Spotless has focused on driving productivity savings in the provision of non-clinical support services.

Every day, our team of 1,500+ healthcare professionals target improvements in quality and safety, compliance, risk mitigation and patient, nurse, physician and visitor satisfaction.

Best practice
We invest in healthcare specific systems including food, menu and nutrition management programs for patients; electronic auditing protocols for hospital cleans; asset management programs designed to enhance whole of life management; specialised linen management systems; sterile cleaning technologies for high risk operating theatres and laboratories; and comprehensive safety, quality and risk management plans.

We continuously review and re-engineer our business models and service delivery by:

• Driving and capturing the total cost of service through process improvements, overhead reductions and benchmarking.
• Leveraging significant supply chain advantages secured by Spotless Group purchasing.
• Capturing, reporting and demonstrating business benefits.
• Operating as a business partner – aligning with client objectives and continuously working across service lines to identify improvements.

The Spotless integrated multi-service advantage
In New Zealand, Spotless Healthcare Services has the unique advantage of being the only true multi-service provider of non-clinical services. Our range of services is best on show at the centralAlliance (MidCentral DHB, Whanganui DHB) contract, where we deliver a total of 22 non-clinical services across three Hospitals.

This is a fully integrated contract, and aside from catering, cleaning, orderly, security and facilities maintenance services, we also deliver specialised services such as strategic asset management, biomedical engineering and fleet management solutions.

The centralAlliance clients enjoy a “one stop shop” interface with Spotless, as well as significant reductions in annual operating costs due to the combined efficiencies that Spotless delivers across the management of all services.