Embracing diversity and inclusion

Diversity and inclusion are a huge part of who we are – we know that when people with different backgrounds, experiences and perspectives come together, great things happen for our business, clients, and community. Our company culture is underpinned by our purpose to provide a great employee experience in a safe, engaging and values-driven workplace that encourages our people’s skills, pride, and career opportunities.

Spotless is an equal opportunity employer and views the diversity of our workforce as a major strength. Our unique mix of locations, services, and demographic spread enables and showcases our diverse workforce. Our different perspectives gives our teams greater understanding, empathy, and tolerance, in addition to enhancing our productivity and team performance. In our 2016 Employee Survey, over 80% of respondents reported strong comradery and respect for each other.

Learn more about our workforce diversity strategy and supportive workplace practices in the sections below.


Equal employment opportunity

Spotless is committed to fostering a workplace environment where employees treat others with courtesy, dignity and respect and where unacceptable behaviour, including unlawful discrimination, harassment and bullying, by individuals or groups towards others is not tolerated.

This commitment is enshrined in our Code of Conduct and Professional Behaviours policy; in which all employees receive training on when they commence employment and as required during employment.

Sustainable employment opportunities for Indigenous Australians

We seek to achieve positive engagement that develops and supports the needs of our clients, the community, and Aboriginal and Torres Strait Islander people in a meaningful way, namely through our Indigenous Engagement and Employment Program, Reconciliation Action Plan, and collaborative partnerships.

Reducing cultural gaps and encouraging cultural awareness are important issues when ensuring long-term opportunities are available to Indigenous people. Our Reconciliation Action Plan is the cornerstone of cultural training across Spotless, which focuses on raising awareness of Aboriginal and Torres Strait Islander culture and heritage, acknowledging important cultural celebrations, reviewing workplace practices and implementing inclusive strategies to increase the number of Indigenous Australians employed across the business.

Our Indigenous Engagement Plan is adapted to individual clients and their requirements. Our managers are responsible for implementing and monitoring the effectiveness of the plan to meet our indigenous engagement employment targets.

We also have established business relationships with Job Seekers Australia, Aboriginal Employment Strategy, Supply Nation, local community groups, traditional owners and schools, in addition to partnerships with not-for-profit organisations, Clontarf Foundation and Role Models and Leaders Australia. Spotless is a proud partner of the Federal Government’s Employment Parity Initiative; increasing the amount of goods and services we purchase from registered Indigenous Businesses and supporting our growing Aboriginal and Torres Strait Islander workforce, which represents 1.17% of our workforce in Australia.

Spotless is a proud Employment Parity Initiative (EPI) Partner through the Department of Prime Minister and Cabinet.  The Federal Government’s Employment Parity Initiative aims to drive opportunities for Indigenous businesses to grow and to increase Indigenous employment.  For more information regarding the Employment Parity Initiative, please visit their website: https://www.pmc.gov.au/indigenous-affairs/employment/employment-parity-initiative

Jessica Burrell, Cleaner, Modbury Hospital South Australia.

Spotless site managers had no hesitation in offering Jessica a place on the team at the Modbury Hospital after completing two weeks' work experience there as part of her course with Job Active provider, Job Prospect. Her work as a cleaner for Spotless at the hospital has inspired her to become a nurse and she is currently exploring the avenues of study to take her there.

Meaningful employment opportunities for people with disabilities

With one in five Australians now living with a disability (including mental health conditions) it’s more important than ever to acknowledge this important segment of the workforce. We provide the appropriate tools and skills to empower employees to create sustainable, long-term careers.

We work with the National Disability Recruitment Coordinator and other disability employment service providers to strengthen our position as a disability-confident employer and provide a recruitment process where candidates are able to focus putting forward their abilities, not their disability, facilitating an equal opportunity to be considered for selection, appointment, promotion, transfer and training.

Support for disadvantaged groups

Disadvantaged groups and individuals need support and guidance at every stage of the employment process – from interview through to basic employability training and learning the specific skills required for the role.
Whether we are providing a first job opportunity in a new country, or training and skills to the long-term unemployed, we tailor programs to suit the needs of the individual group. We deliver support to help people gain the skills and confidence they need in the form of:
• Work experience
• Flexible work arrangements
• On-the-job training
• Traineeships and apprenticeships
• Supported work environments
• Mentoring programs

Gender equality and commitment to women in leadership

We have equal gender participation in our workforce and are committed to driving gender equality in senior leadership positions, reducing the gender pay gap, and complying with reporting obligations under the Workplace Gender Equality Act 2012 (WGEA).  Our current WGEA reports are accessible here

WGEA Public Reports  - 2019-2020

WGEA – Spotless Facility Services Pty Ltd
WGEA – AE Smith & Son Pty Ltd
WGEA – Ensign Services (Aust.) Pty Ltd
WGEA – Spotless Management Services Pty Ltd
WGEA – Skilltech Consulting Services Pty Ltd

Driving gender equality is a key part of our business strategy and we are proud of our progress across the Spotless Group:

  • We maintain our focus on promoting women in leadership roles
  • We’ve seen an increase in the percentage of female applicants for non-traditional roles including engineering services, estate upkeep, grounds & garden, and security
  • Our terms of employment, especially for a thousands of frontline service staff are governed by industrial instruments that ensure equity for all
  • We have policies in place that support gender equality in recruitment, promotion, and remuneration. Further we have support, accessible to both women and men, through policies related to flexible work arrangements, parental leave, domestic violence, and employee assistance
Entry into the workforce for young people

On average, over 22% of our workforce is aged between 16-24 years. We provide exposure to a vast range of industries and roles in a supportive and nurturing environment, to have access to a wide variety of jobs and the opportunity to learn valuable skills, undertake diverse training and gain broad industry experience.

Spotless is committed to vocational education and recognises the benefit of participants gaining skills and knowledge to create new opportunities for themselves.  Traineeships and apprenticeships have been offered at Spotless since 1984, providing nationally recognised qualifications by combining on-the-job knowledge with training in the workplace.  We also support school-based traineeships to help young individuals get a head start with their careers -- beginning an Australian Apprenticeship/Traineeship while still working towards their senior secondary school certificate.

Work experience programs are also available that provide an engaging experience in the workforce.

Imogen Wells, Graphic Designer, Spotless Head Office Melbourne.

Imogen Wells is originally from Tasmania. Three months after beginning the Spotless Indigenous Graduate Program, she rotated into the marketing division in the role as a Junior Graphic Designer. She has since been promoted to a Graphic Designer position at the Head Office in Melbourne. Imogen has been instrumental in the development of our Indigenous artwork for our Indigenous Engagement Program.


Maintenance of employment for mature workers

Our workplace also supports and encourages the employment of mature aged workers. Employees aged over 55 years make up 17 percent of our workforce.

A variety of occupations, locations, and flexible work arrangements, as well as our commitment to workplace health and safety makes employment with Spotless ideal for people who are looking for change of pace or a “sea/tree change”. In our 2016 Employee Survey, 80% of respondents aged 55 and over, rated Spotless workplaces as a safe place to work, provided meaningful work and the flexibility to balance work and personal life.

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