Erin Bennett – Security Team Leader

Security Team Leader, Erin Bennett, started working at Spotless three years ago at Adelaide Oval. “I began working security for Spotless in 2015, at Adelaide Oval, for major events such as AFL games and music concerts.

“I was really surprised to learn how large Spotless is and how many different sites the company has all over Australia,” she says. “After Adelaide Oval, I moved on to the new Royal Adelaide Hospital for two years before moving to Melbourne to be a Team Leader in the security department at the Alfred Hospital this year.”

When you think of patient care, security is not often the first thing that comes to mind; however, they play a critical role in ensuring an environment that promotes the safety and wellbeing of not only patients, but the hospital’s staff and visitors.

“We regularly do foot patrols of the hospital grounds, manage access and traffic control and also respond to emergencies,” she explains. “No single day is the same, and we deal with a variety of people and situations on a daily basis — but making sure everyone feels safe is our top priority.”

For Erin, the role is a stepping stone to protecting the broader community. “My dream has always been to join the Police Force; I am hoping this job gives me the skills, confidence and experience to achieve this goal.”

 


Elizabeth Tefera – Ward Support Team Leader

As Ward Support Team Leader at the Alfred Hospital, Elizabeth Tefera, knows her way around the hospital’s wards like the back of her hand.

“I started here when Spotless won the contract 14 years ago. We’ve got a really good team here and a very multicultural environment with many opportunities for people of all backgrounds.”

Ensuring quality care for patients within wards that are often busy and demanding requires a special set of skills – particularly people skills and managing relationships. “I’m a good listener, helpful and caring, which is important in my job,” she says.

Prowess in planning, problem-solving and quality control is equally critical. “I really enjoy the challenges that come with performing my role and having the responsibility to solve any problems that arise — sometimes I enjoy it so much I don’t even notice when my shift ends!”

But what truly satisfies her, is playing a part in ensuring patients recover. “What really makes me feel good is when patients from the intensive care unit get discharged and get to go home because the care we have given them has helped them get better. I like to think our team plays an important role in assisting and supporting their recovery, in addition to the care they receive from the doctors and nurses.”

 


Helen Nish – Chef

As a trade chef in one of Australia’s busiest hospitals, the Bendigo Hospital, Helen Nish rarely stays in the same spot for long. “I work all over the kitchen; cooking, preparing, serving, plating – anything and everything that’s involved in food.”

“No two days are ever the same. Today will be different from tomorrow, and there’s always a new challenge, whether it’s a function or catering for dietary requirements – if we don’t cook the food, the patients don’t get the right nutrition, which is critical to their recovery.”

Her favourite experience is an easy one to guess. “I really enjoy the pastry section, because I love cakes and sweets – and we’re allowed to taste test! Plus, we’ve got a good bunch of people here in the kitchen, which makes coming to work a joy.”

 


Rhett Canfield – Carpenter

Rhett Canfield has seen the Bendigo Hospital through its inception, having helped build the facility two years beforehand. Now, he works as a resident carpenter: “I fix anything that’s broken – it could be little jobs like fixing blinds to larger jobs like pulling doors off to refit them.”

Rhett takes great responsibility in making sure the hospital is functional and aesthetic. “If the hospital is looking a million dollars, it makes the patient’s stay more enjoyable.” Along the way, he also enjoys meeting new people: “I enjoy interacting with the patients, when we go into their rooms to fix things like drawers and windows – seeing a friendly face or interacting with them in a positive way can bring a bit of sunshine into their day.”

 


Daniel Cluff – Maintenance Electrician

As one of two maintenance electricians onsite at the Bendigo Hospital, Daniel Cluff enjoys the diversity of his work. “Whether it’s working on new equipment or changing light tubes – every day brings a new challenge.”

Daniel plays a critical role in ensuring the electrical side of things at the hospital runs smoothly, from responding to reactive jobs like machinery breakdowns and power outages to completing preventative maintenance. “It's important that reactive jobs are done in a timely manner,” explains Daniel, “but also that we’re constantly working in the background to maintain equipment and reduce machine breakdowns, so that patients who require MRI or CT scans are treated as scheduled.”

 


Sebastian McEwan – Portering Supervisor

Sebastian has been a Portering Supervisor at the Bendigo Hospital since it opened, picking up new titles and responsibilities along the way, like being the day-shift First Aider and his group’s Health & Safety Representative. “My chief responsibility is to supervise the day and afternoon shifts of the porters and ward attendants, who provide everything from patient and equipment movement to food delivery.”

An electrician by trade, Sebastian relishes the opportunities for learning and upskilling that his career change has provided. “This is all very new to me, but this role has given me a whole new range of skills that I didn’t expect. I enjoy all the different personalities and equipment I encounter every day – there’s always something new to learn or a challenge to solve.”

As he makes his way around the hospital, Sebastian is always mindful to interact with the patients. “Most people aren’t here for overly enjoyable reasons, and any way that you can give them a laugh or a smile on their way down to imaging or theatre, makes a big difference to their overall stay.”

 


Gigi Sadanghan – Portering Supervisor

Gigi was at TAFE studying English when she completed a free 12-week cleaning course run by Spotless and Bendigo TAFE, which aimed to get local people employed at the soon-to-be-opened Bendigo Hospital. “The course led to a placement at the hospital,” explained Gigi. “I was employed as a cleaner, and then promoted to Portering Supervisor just before the hospital opened.”

With her strong organisational skills and flair for leadership, Gigi’s personality is a perfect fit for the requirements of the job. “I make sure that everything goes to plan, and everybody knows what they need to do. I answer any questions the nurses and clinical staff might have about patient transfers, equipment, finding people or issues on the floor.”

The patient experience is hugely important to Gigi, who goes out of her way to make sure that patients are happy during their stay. “No one wants to be in hospital to start with, so we look after them, make sure that they’re safe while in our care, and really just try to make their stay as enjoyable as possible.”

 


Chris Phillips – Cleaning Attendant

A Bendigo local for almost thirty years, Chris Phillips has a long and rewarding history with the city’s hospital. “I’ve worked in the waste-management area at the hospital for 20 years, spanning the old facility and the new one. For two of those years, I’ve been employed by Spotless.”

Over the course of his career, Chris’ job has been transformed by the introduction of AGV’s, which help by “bringing us the dirty linen, rubbish and infection bins. I unload them, swap them over with fresh bins and crates for the linen and send them off.”

While his job is largely solitary, it comes with a freedom that Chris appreciates, and feels many other jobs don’t provide. “Virtually, you’re your own boss in a way – you just go about your business.” At the same time, his work is the unseen yet indispensable kind that keeps the hospital functioning. I don’t have a huge amount of contact with the patients in my area, but ours is the behind-the-scenes job that makes the patient stay enjoyable, as we ensure the hospital is clean and hygienic.”

 


Hsa Ree – Food Services Assistant

The Bendigo Hospital holds a special place in Hsa Ree’s heart. “When I first arrived in Bendigo from Burma, I was pregnant with the first of my two children, and I had them both here at Bendigo Hospital.”

Now a Food Services Assistant at the hospital, Hsa loves interacting with patients and colleagues, as it allows her to practice her English and her pronunciation. “I came to work at the hospital through a multicultural employment program, and I feel so lucky to be here. This job has taught me so much.”

Hsa is involved in many areas of food service, from washing dishes in the kitchen and plating the food, to cleaning up the food-prep areas and stacking the trolleys with meals. While the work is varied and interesting, what Hsa most loves about her job is the team. “The nice people make coming to work a pleasure.”

 


Jo Taylor – HR & Training Manager

As HR & Training Manager overseeing more than 400 Spotless staff at the Bendigo Hospital, Jo Taylor’s job is very hands on. “I meet with employees to discuss their feedback and concerns, investigating grievances and liaising between employees and the organisation,” explains Jo. “I also assist with recruitment and complete a lot of paperwork, like compiling letters of offers and employee correspondence.”

Jo plays a key role in ensuring everyone is fully trained up and can do their job effectively, and she finds great reward in helping employees learn new skills and develop existing ones. “I love that I can help people in my role; I assist with writing, coordinating and implementing different training initiatives that help our team develop their skills, which in turn impacts positively on the patient experience.”

But while Jo’s job keeps her nose to the grindstone most days, it isn’t always just about serious business. “Part of my role is also about driving employee engagement and promoting fun in the workplace. From event days like Footy Colours Day and onsite long-service dinners, to open offices and focus-group discussions, this is one of my favourite aspects of the job.”