Five-star cleaning supports top Perth train rating

Spotless’ stellar performance on a cleaning contract has helped secure a top customer satisfaction rating for Perth’s metropolitan rail network.

Transperth led consumer research company Canstar Blue’s annual review of Australia’s metropolitan railways for the fifth consecutive year. It achieved five-star ratings in six out of eight research categories, including train and station cleanliness.

Spotless has provided cleaning and related services for Public Transport Authority of Western Australia (PTA) since 1997. The contract covers trains, train stations and depots, and bus stations.

“The Canstar Blue survey is a great result for Transperth and everyone involved with the city’s rail network,” said Spotless Group General Manager Tertiary Education, Government and Infrastructure, Craig Sutherland. “Spotless is proud to serve Perth train passengers and our team will continue to do all we can to ensure high satisfaction levels.”

Spotless employs 96 people across the rail network, which had total boarding of about 63 million in 2015-16, or about 5.2 million passenger movements each month.

“We utilise highly trained personnel on a rotational roster across three daily shifts,” said Mr Sutherland. “We also have a 24/7 call desk to ensure we can always be contacted, and work closely with PTA to ensure adequate staffing on special occasions such as concerts and sporting events.”

Spotless is focused on passenger and staff safety, and provides specialised training to personnel to ensure they are fully aware of the environment and its hazards.

Over the life of the contract, Spotless has also introduced numerous environmental programs, including recycling, limiting water use and reducing the need for hand paper.

Canstar Blue is a customer satisfaction research and ratings business focused on product and service excellence. Its annual city trains report surveyed 6,000 people nationwide, covering the networks in Perth, Adelaide, Melbourne, Sydney and Brisbane.